Job Title: Community Outreach Worker

Location: CORE Center
Address:
City: Chicago
State: IL Zip: 60612

Department: Community HIV Primary Care
Reports To: Retention Care Coordinator
Supervises: No
Union: Yes
FLSA Status: Non Exempt
Salary: $13.00 an hour

Job Summary

The Community Outreach Worker will conduct outreach to HIV-positive persons, who are lost to care.  The Community Outreach Worker will develop professional relationships with patients receiving HIV primary care at the CORE Center and will assist patients in follow-up and execution of case management and medical treatment plans, address barriers to care, and connect patients to appropriate staff to obtain public benefits and entitlements.  The Community Outreach Worker may conduct home visits to assist patients as necessary for the retention of care. 

Responsibilities

  • Initiate immediate contact with newly HIV diagnosed persons, on the Stroger Hospital campus, and through the National AIDS Foundation (NAF) Chicago-based network, and the Cook County HIV Primary Care Consortium (Part B Consortium).  Establish rapport and assist with linkage to care at the CORE Center.
  • Remind patients of their appointments and assist with addressing barriers to care.
  • Accompany patients through their first visit and connect patients to New Patient Orientation (NPO) Peers at the CORE Center to orientate them to CORE Center services and how to access them. 
  • Follow-up to assist patients in accessing their second and subsequent visits to the CORE Center for medical and supportive services.
  • Assist patients in understanding their case management and treatment plans and the importance of the patient following-through with their plans.
  • Communicate with the multidisciplinary care team about individual patient needs and concerns.
  • Remind patients to bring requested and/or other necessary documentation for medical visits and supportive services.
  • Arrange for transportation to medical and other appointments.
  • Share knowledge and education to improve patient’s knowledge and attitudes toward HIV and necessary services.
  • Conduct professional home visits, as necessary, in consultation with the interdisciplinary team to provide peer support and to assist with overcoming barriers. 
  • Enter data into the program’s database.  Prepare and submit reports as required.
  • Participate in all administrative and staff development meetings.

Qualifications

Qualifications – Knowledge/Skills/Experience:

  • Minimum of a high school diploma or equivalent.
  • Knowledge of HIV treatment and prevention.

 

PROBLEM-SOLVING:

  • View problems as opportunities.
  • Proactively identify problems and seek resolutions before they become critical.  Analyze and solve problems, using practical and creative problem-solving approaches.
  • Work well with others toward problem resolution.
  • Handle complaints with tact avoiding arguments.  Resolve misunderstandings.
  • Understand the types of problems that may require

COMMUNICATION:

  • Demonstrate sound negotiating skills.
  • Effectively use telephone, fax machine, and electronic mail.
  • Use assertiveness without aggression.
  • Use professional oral and written communication.

CUSTOMER SERVICE:

  • Use of strong, positive interpersonal skills.  Establish and maintain effective collaborative internal and external work relationships.
  • Listen and clarify information to resolve conflict.
  • Provide dependable and timely follow-up.
  • Display fairness, flexibility, and pleasant behavior.
  • Display positive responses to negative situations.


ORGANIZING:

  • Plan and organize work/assignments to achieve work requirements.
  • Prioritize work tasks effectively.
  • Manage time and paperwork efficiently and effectively.
  • Demonstrate a systematic approach in planning and carrying out work tasks.
  • Attention to detail(s).
  • Must have a valid drivers license and proof of car insurance
  • CORE Center consumer for at least one year; and graduate of CORE Center Peer Training Program.
  • Computer, multi-line phone systems, fax machine, photocopier, electronic mail, pager. 

Equal Opportunity Employer

Send cover letter and resume to:

Hektoen Institute for Medical Research, LLC.
Alvaro Espino, Human Resources Manager
2240 West Ogden, 2nd Floor
Chicago, IL 60612

Fax: (312) 348-1903
E-Mail: alvaro.espino@hektoen.org

Instructions for E-mailing resume:

  • Please include the word "RESUME" in the subject line of the email.
  • Also include the job title in the subject line of the mail.
  • e.g. "Resume: Job Title"

Posted Date: 07/28/2010 Closing Date: 08/12/2010