Job Title: Rentention Care Coordinator

Location: CORE Center
Address:
City: Chicago
State: IL Zip: 60612

Department: Community HIV Primary Care
Reports To: Retention Services Manager
Supervises: Yes
Union: Yes
FLSA Status: Non-Exempt
Salary: $13.00 an hour

Job Summary

Responsible for the day-to-day operations, and clinical oversight of the Care and Retention program.  Monitors progress toward meeting program objectives, develops programmatic materials, and confers with the Ryan White/Retention Services Manager and the Director of Community HIV Primary Care.  Hires and supervises patient navigator/outreach staff, and prepares and submits program progress reports to the Ryan White/Retention Services Manager.

Responsibilities

  • Hire, train, and provide clinical supervision for patient navigator/outreach staff.
  • Develop and implement program protocols, in collaboration with the Ryan White/Retention Services Manager.
  • Coordinate and implement the project goals and objectives.  Provide clinical programmatic direction.
  • Develop and review assessment tools, data collection tools, and program materials in collaboration with the Ryan White/Retention Services Manager, and the AIDS Foundation of Chicago (AFC).
  • Participate in organizational care/retention meetings, as requested.
  • Participate in NAF partner meetings sponsored by AFC.
  • Promote and explain the program, and its objectives, in collaboration with the Ryan White/Retention Services Manager, to the clinical teams and to external community partners.
  • Establish and maintain collaborative professional working relationships across various RMRCC programs, departments, and disciplines.
  • Co-represent the program at local and national meetings.
  • Design, develop and implement quality improvement activities to improve and enhance program operations.
  • Assist with IRB application process and on-going IRB communication.
  • Monitor data collection.  Prepare and submit program reports as required.

Qualifications

Qualifications – Knowledge/Skills/Experience:

  • B.S. in nursing preferred; or health related field with 3-5 years experience in clinical setting. A minimum of five years experience in the HIV health care field. Strong written and verbal communication skills. Experience in program monitoring. Supervisory experience. Familiarity with medical terminology.
  • Experience working in clinical setting with multi-disciplinary team.

PROBLEM-SOLVING:

  • View problems as opportunities.Identify, analyze and solve problems, using practical and creative problem-solving approaches.Proactively identify problems and seek resolutions before they become critical.  Work well with others toward problem resolution.Handle complaints with tact avoiding arguments.  Resolve misunderstandings.Ability to develop successful strategies to address problems.
  • Ability to engage in conceptual thinking process.

COMMUNICATION:

  • Demonstrate sound negotiating skills. Effectively use telephone, fax machine, and electronic mail. Use assertiveness without aggression.
  • Use professional oral and written communication.

CUSTOMER SERVICE:

  • Use of strong, positive interpersonal skills.  Establish and maintain effective collaborative work relationships. Listen and clarify information to resolve conflict.Provide dependable and timely follow-up.Assist with program inquiries/referrals, provide and/or arrange technical assistance, as needed.Display fairness, flexibility, and pleasant behavior.Display positive responses to negative situations.
  • Communicate and work well with culturally, racially, and ethnically diverse staff/teams.

ORGANIZING:

  • Plan and organize work/assignments to achieve work requirements.Prioritize work tasks effectively. Manage time and paperwork efficiently and effectively.Demonstrate a systematic approach in planning and carrying out work tasks.
  • Attention to detail(s).

Equal Opportunity Employer

Send cover letter and resume to:

Hektoen Institute for Medical Research, LLC.
Alvaro Espino, Human Resources Manager
2240 West Ogden, 2nd Floor
Chicago, IL 60612

Fax: (312) 348-1903
E-Mail: alvaro.espino@hektoen.org

Instructions for E-mailing resume:

  • Please include the word "RESUME" in the subject line of the email.
  • Also include the job title in the subject line of the mail.
  • e.g. "Resume: Job Title"

Posted Date: 07/28/2010 Closing Date: 08/12/2010