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  • Full Time
  • Chicago

Website Hektoen Institute LLC

Job Summary:

Under the direction of the Manager of Patient Centered Care, the Clinic Team Leader (CTL) will be responsible for ensuring the teams’ vision and PCMH standards are implemented; and that team roles and expectations are known and clear. The CTL will ensure that PCMH scopes are met through the monitoring of HEDIS measures and works with the clinic team to improve on these measures. This position will supervise CCHIP HE/CHW (Health Educator/Community Health Worker) with the aim to increase the number of patients engaged in care and successfully obtain and maintain viral load suppression. He/she monitors HIV health outcomes and provides reports to the Executive Team and the Clinic Operations Committee as needed. Facilitates preĀ­ clinic huddles and discusses patients’ needs to be addressed during the clinic session. Provides clinic coverage as needed or the other CTL and Specialty Clinic Coordinator. The CTL will be responsible for monitoring the PCMH clinic sessions, the patients empaneled to the sessions and facilitate effective communications with the multi-disciplinary team members. Communicates with the multi-disciplinary through the message center on patient related specific issues. Addresses patient needs as identified and connects the patients with the correct discipline as needed. Works with the Patient Access Manager to ensure the medical team clinical note documentation are closed timely. Participates and works with the CQI Committee as an active member related to PCMH measures and reports. The CTL will motivate, provide effective guidance, communicate with the multi-disciplinary team members daily, and be the contact person for all team members. He/she will proactively ensure smooth team operations and effective collaboration–creating an inspiring team environment with an open communication culture.

  • To develop the clinic teams’ goals based on PCMH requirements, expectations, and effective communication
  • Set and communicate clear team goals based on PCMH
  • Suggest and organize team building activities as
  • Recognize high performance and reward
  • Delegate tasks and set
  • Motivate team
  • Encourage effective communication by all team
  • Create an inspiring team environment with an open communication
  • Maintain positive relationships with team
  • Provides clinic coverage as needed or the other CTL and Specialty Clinic
  • The CTL will be responsible for overall coordination of PCMH sessions and ensures patients are linked to care and obtain viral load
  • Facilitate effective communication between patients, team members, disciplines, and administrators
  • Monitor team and clinic performance using data metrics such as HEDIS measures and participates in the CQI Committee continuous quality improvement efforts
  • Encourage staff development and team building efforts
  • Oversee the teams’ coordination of internal and external referrals and monitor processes
  • Adhere to Department’s Documentation Policy of all Patient Encounters and
  • Enhance Professional Development and Maintain an Area of Specialization
  • ParticipatesinallCORECenteranddepartmentmandatorytrainingsand
  • Provide Excellent Customer Service and Professionals when interacting with clients and internal and external
  • Adhere to CORE Center and department Specific Policies & Procedures
  • Other duties as assigned by Supervisor Specific
QUALIFICATIONS- Knowledge/Skills/Experience:

Minimal Requirements:

  • Bachelor’s degree in a health-related field such as nursing, health administration or social services such as medical case management
  • Minimum of 5 years proven work experience as a team
  • Knowledge of performance metrics such as PDSA cycles
  • Proven leadership skills
  • Excellent communication skills
  • Organizational and time-management skills
  • Decision-making skills
Special Knowledge and Skills Preferred:
  • At least one (1) year experience working with the HIV
  • Bilingual (Spanish Speaking)
  • Ability to deliver effective/clear oral and written
  • Ability to work with sensitivity to cultural, ethnic, and sexual
  • Supervisory skills
  • Computer skills with Microsoft Word, Excel, Outlook, PowerPoint and Publisher and data
  • Ability to meet deadlines and work as a team
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