• Full Time
  • Chicago

Website Hektoen Institute LLC


The Community Health Worker EIS (CHW-EIS) will provide Early Intervention Services (EIS) to newly diagnosed and on the margin HIV patients. EIS services include identification of individuals at point of entry. The CHW-EIS will conduct outreach to those new patients who have fallen out of care or at risk to being lost to care. CHW-EIS will assist patients in follow-up and execution of case management and medical treatment plans. The CHW-EIS will complete the barrier assessment on all new patients and connect patients to the appropriate staff to obtain public benefits and entitlements. The CHW-EIS will assist new patients with Linkage to Care, Referrals, Partner Services, Health Literacy, Education and Training that will enable patients to navigate through the system of care.


  • Works alongside the CORE Center Peer Educators to initiate immediate contact with the screening clients and new patients to CORE Center.
  • Provide communication to PCMH members and Patients during first and subsequent visits to
  • Make appropriate and timely connections to Clinic Team Leads to assist patient in understanding their service
  • Participate in all Multidisciplinary Care Team
  • Adhere to Social Services documentation policy of all Patient Encounters and
  • Maintain a working knowledge of community and internal program that would enhance the client’s ability to be maintained in care.
  • Enhance professional development and maintain in area of
  • Participates in all CORE Center Meetings and County’s mandatory training and
  • Participate in Continuous Quality Improvement
  • Adhere to CORE Center Specific Policies & Procedures
  • Provide Excellent Customer Service and Professionals when interacting with clients and internal and external
  • Conducts outreach, recruitment, HIV Testing, pre/posttest counseling, and risk reduction counseling on at risk populations in clinical settings in community settings
  • Conducts linkage to care, health education/literacy, partner services, specialty care referrals and enrollment and eligibility verification activities on newly diagnosed persons and or out care
  • Identifies PrEP eligible clients and links them to appropriate services during community testing
  • Develops a service plan of action for meeting client’s assessed needs, documents health education sessions, and completes accurate charts and electronic medical records in preparation for Ryan White CDPH Audits.
  • Make referral and linkages to HIV medical care, assist client with gathering necessary Eligibility documentation for Ryan White services (including but not limited to Identification and/or birth record documents, residency documentation and income Verification).
  • Enters client encounters and services delivered into the CAREWare System and electronic medical record as prescribed under this enhanced care coordination model.
  • Under the supervision of the Linkage to Care and Peer Services Manager conducts retention and appointment reminders
  • Other Duties as assigned by supervisor


Minimum of a high school diploma or equivalent. Must have knowledge of HIV treatment and prevention, completion of disease specific training and knowledge or other health related and/or social services field of work. Must become certified as an HIV tester within 6 months of employment with Hektoen. Ability to work with culturally, racially, and ethnically diverse clients and staff. Familiarized with population specific skills, trauma informed care and motivational interviewing. Must engage in self-care activities including but not limited to group/individual support, anger management and street outreach safety. Need to have the ability to document in patient electronic medical records and appointment scheduling. Knowledge and experience working with diverse and complex clients required. Microsoft Office Program, Access and similar data base experience required. Experience working with clients with multiple needs. Comfortable working with high volumes of clients in a fast-paced environment preferred. Ability to function autonomously as a worker and as a team member on a multidisciplinary team, excellent oral skills, problem solving and conflict resolution skills. Knowledge of HIV/AIDS and family issues. Must be able to proactively identify problems and seek resolutions before they become critical and must be able to work well with others toward problem resolution. Community Health Worker Certification preferred. Must be available some nights and weekends for community outreach events.

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