• Full Time
  • Chicago

Website Hektoen Institute LLC

Position Summary:

Psychiatric Clinic Coordinator (PCC) will provide services for individuals who receive primary medical care at the Core Center. The PCC will collaborate with other Core staff and provide direct assistance to clients on an outpatient capacity in the psychiatric clinics during the week. The PCC will provide appropriate support, interventions, and referrals to ensure continuity of medical & psychiatric care. The PCC will consult with providers & collaborative agencies; make community referrals and maintain statistical data and quality assurance components for the team of psychiatric providers. The PCC individual will also provide outreach service to assure continuity and retention in care.  The position currently allows for a hybrid remote work schedule.

Job Responsibilities:

  •    Maintain monthly peer chart evaluation/audit
  • Contact clients when they no-show for appointments, perform outreach efforts to assure continuity of care.
  • Maintains working knowledge of community resources.
  • Initiate requests from internal/external sources for patient information
  • Liaison between psychiatric providers and all disciplines
  • Re-engage patients when they are out of care
  • Works closely with the multidisciplinary team surrounding patient referral and patient service plan, both to include referrals internally and externally.
  • Advocate on behalf of client to secure benefits and entitlements
  • Utilization of new and existing information and keeps abreast of local and federal policy that will reflect patient’s care
  • Follows all hospital/medical-setting standards as defined by JACHO.
  • Consistent documentation of all client related activities.
  • Maintain psychiatric patient data base for retention in care efforts
  • Facilitate, attend and/or participate in case conferences as requested.
  • Conduct status screenings in CORE Adult primary care/psychiatric clinics
  • Provide Consultation Services in Clinics
  • Work in Conjunction with Behavioral Health providers and Social Services Department
  • Initiate and Facilitate Psychiatric Medication Groups
  • Coordinate Medication Assisted Treatment services
  • Maintain secure remote office location for remote opportunities
  • Participate in Mental Health Continuous Quality Improvement Efforts
  • Enhance CCHIP-CORE Center Research Efforts


Bachelor’s degree with experience working with HIV (or related illness) impacted clients and ethnic minority groups preferred. Experience working with dually diagnosed (mental health and substance abuse) clients in a primary care medical setting preferred. Bilingual skills in English and Spanish are required and familiarity with Chicago area resources is desirable.

Special Knowledge and Skills required and preferred: Ability to function autonomously in a demanding and flexible role as a coordinator within a multidisciplinary team. Excellent oral, written communication skills, multitasking skills problem solving and conflict resolution skills. Knowledge of HIV/AIDS and family issues, commitment to confidentiality, ethics, and a culturally sensitive approach are required. Experience working in primary care medical settings desirable. Some clinical interviewing experience preferred. Knowledge and familiarity of virtual meeting platforms required. Bilingual competence in English and Spanish preferred. Licensure, Certification, Registration: Additional certification/training preferred to support experience/competence. Other duties as assigned.

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