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  • Full Time
  • Chicago

Website Hektoen Institute LLC

Healing Hurt People Chicago:

Healing Hurt People Chicago (HHPC) is a hospital-based violence intervention program serving children, adolescents and young adults with injuries due to community violence. HHPC is a community-focused, trauma-informed program with interventions beginning as patients are treated at Stroger and UCM trauma centers and following patients into the community as they are discharged. Individuals who are victims of gun violence are at the highest risk of re-injury and retaliation. HHPC is transforming the way trauma centers operate – assertive treatment for physical injuries and the associated socioemotional injuries and trauma – helping patients find a path toward healing. The HHPC model utilizes intensive case management, psychoeducation, and trauma-focused individual and group services to: promote healing from trauma; decrease high-risk behaviors in order to reduce re-injury, retaliation, and arrests; and increase capacity to thrive.

This Role:

Directing the program operations aspects of Healing Hurt People Chicago, the Operations Director (OD) provides management and oversight of programmatic functioning, productivity, and financial stability to attain HHPC’s mission and goals.  The Operations Director (OD) interfaces with HHPC’s program partners: The Department of Trauma at Stroger Hospital of Cook County; Comer Children’s Hospital and University of Chicago Medicine; and Dornsife School of Public Health at Drexel University; funding partners; and the HHPC team to ensure service and financial goals and objectives are met. Experience in program replication, protocol drafting, and effective coaching of mid-level staff is a priority. This role must have proficiency in reviewing and directing budgets, data management, and monitoring duties associated with working in health care settings.

Major Responsibilities/functions:

The OD oversees the daily operations and, along with the directors, guides HHPC ensuring program fidelity, people and financial resources for program growth and development, and long-term financial stability. The OD assumes oversight of:

  • program fidelity measures, program standards, and objectives across sites
  • data collection and research
  • internal HR and fiscal processes in collaboration with HHPC fiscal agent – budget creation/oversight/reporting, contracts and consulting relationships.
  • grants management including monitoring program outcomes and financial reporting
  • timely external and internal communication
  • research and QA projects (e.g., clinical outcome measures and information on deliverables).
  • administrative and data staff and assists in interviewing, selection, and training HHPC staff
  • guide the exploration of and transition to sustainable funding models


  • Must be proficient in Microsoft Office, Excel and Spreadsheets
  • Ability to read and monitor fiscal reports and budget spreadsheets
  • Competence with database and electronic records for client care, case planning, research, financial management
  • Ability to network, and develop healthy and collaborative relationships with HHPC staff, funders, community partners
  • Grant management/writing skills
  • Contract management
  • Excellent verbal and written communication skills
  • Ability to work independently and collaboratively with a team
  • Excellent organizational skills and knowledge of organizational systems
  • Strong problem solving skills and ability to function within large and complex health care systems


  • Supervision of Data/Administration Specialist and other staff/interns as assigned
  • Ensure alignment of mission, organizational goals, and the work conducted by directors and staff in supervising direct service initiatives
  • Generate and monitor monthly, quarterly, and annual reports in reflecting success with programmatic and funding goals/expectations
  • Negotiate contracts and service agreements with funders, community partners and third party entities.
  • Interface with Hektoen to ensure timely billing, collections, reimbursements, payroll; Human Resource practice and policy
  • Other duties as assigned


  • Master’s degree in Social Work, Non-profit leadership, Public Administration, Public Health, Business Administration, or other related field
  • 10 years of progressively responsible and upper level management experience in a social service setting
  • Grant writing and/or research experience will significantly strengthen a candidate’s application.
  • Knowledge and respect for Trauma Informed Practice required
  • Professional history in programmatic restructuring, “host setting” negotiations, and networking preferred.
  • Knowledge of communities and people served by the program (urban youth exposed to community violence), hospitals, and trauma-informed interventions
  • Competence with database and electronic records for client care, case planning, research, financial management
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