• Full Time
  • Chicago

Website Hektoen Institute LLC


The Patient Care Assistance will provide a range of client-centered, confidential support services that assist the Ryan White Team, case managers and the clients with health care, benefits, outreach, engagement calls and supportive service for clients living with HIV/AIDS who are identified as having challenges with accessing and maintaining adherence to health care services. They will contribute to Ryan White Eligibility team to assure all required documents are received and scanned into the clients records in a timely fashion. The Patient Care Assistance will work closely with the CCHIP’s Social Service Department managers to provide quality checks of electronic records and data bases to assure services are provided to all clients in a timely manner and according to funders standards.  The Patient Care Assistant will assure that monthly reports of deficiencies and documentation trends are provided to the managerial team.


  • Complete quality checks of all clients with Case Management activity documented on Clinic List.
  • Patient Care Assistant will collaborate with the Ryan White Team to assure all eligibility documents are received and properly scanned in appropriate folders/databases.
  • Patient Care Assistant will maintain contact with client to assure Medical and Medication Compliance.
  • Patient Care Assistant will meet regularly with case management coordinators to assure quality measures are on target.
  • Patient Care assistant will assist with department operations by ordering and maintaining inventory of supplies and equipment.
  • Adhere to Social Services Documentation Policy of all Patient Encounters and Forms.
  • Maintain a Working Knowledge of Community and Internal program that would enhance the client’s ability to be maintained in care.
  • Enhance Professional Development and Maintain an Area of Specialization
  • Participate in all CORE Center and AFC mandatory training and meeting.
  • Participate in Social Services Continuous Quality Improvement Efforts
  • Adhere to CORE Center and Social Services Specific Policies & Procedures
  • Provide Excellent Customer Service and Professionals when interacting with clients and internal and external customers.
  • Other duties as assigned by Supervisor

QUALIFICATIONS – Knowledge/Skills/Experience

Minimal Formal Education:  AA Degree in Administration Health Care Management or related field preferred. High School Diploma required. Minimal Length & Nature of Experience: Experience working within a health care facility or hospital preferred.  Microsoft Office Program, Access, and similar data base experience required. Minimum of one year experience working with a with an administrator or director required. Comfortable working with high volumes of clients in a fast-paced environment preferred. Special Knowledge and Skills required and Preferred: Ability to function autonomously as a worker and as a team member on a multidisciplinary team, excellent oral and written communication skills, problem solving and conflict resolution skills. Knowledge of HIV/AIDS and family issues, commitment to confidentiality, ethics, and a culturally sensitive approach to counseling are required.  Experience working in primary care medical settings desirable.


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