• Full Time
  • Chicago

Website Hektoen Institute LLC

General Summary

Under the direction of the Project Director and Principal Investigator (PI), the Patient Navigator will provide linkage and follow-up services to HIV/HCV care.  He/she will provide patient centered HIV/HCV education, link patients to HIV Primary Care, Primary Care and/or Hepatitis screening and treatment, referrals to CCHIP Clinics and throughout the Cook County Health (CCH) facilities. The PN will conduct outreach/home visits to link patients to HIV/HCV services. These outreach activities will include patients who need to connect to primary care and/or hepatitis screening/treatment. PN will provide support, advocacy and encouragement to patients receiving HIV/HCV primary care at CORE Center or other CCHIP sites. PN will conduct reminder calls to patients regarding appointments, labs, and medication adherence issues. He/she will work with the care team and provide patient education on medication, treatment, insurance limitations and keep the treatment and linkage database information.  The position is also responsible for preparing and submitting program progress reports to the PD, PI, CORE Executive Director, funder and functions as a liaison between the Principal Investigator, Cermak administration and clinical staff.  He/she will assist with manuscript development and program marketing. PN will also participate in all administrative and staff development meetingsFlexibility to work evening and/or weekend hours as needed.

Principal Duties and Responsibilities:

Responsibility: Provides follow through with HCV and HIV positive clients and assists with linkage to care.

Specific Duties:

  • Initiates immediate contact with patients newly diagnosed with HIV/HCV on the Stroger Hospital campus and Cermak Health Service (CHS) to assist with linkage to HIV primary care, primary care and/or hepatitis screening/treatment.
  • Provides counseling and risk reduction education to HCV and HIV infected patients as needed.
  • Tracks and assists linkage to Hepatitis Pre-assessment Clinic and treatment as needed and HIV Primary Care for patients with positive test results.
  • Refers HIV positive patient to Partner Services.
  • Reminds patients of the appointment and assists with addressing barriers to care such as transportation.
  • Meets patients at their first visit to the CORE Center to orient them to the CORE Center’s services and how to access them and/or connects the patients with CCHIP EIS at other ACHN site.
  • Follows-up to assist patients in accessing their second and subsequent visits to the CORE Center for medical and supportive services.
  • Assists patients in understanding their case management and treatment plans and in following through as necessary.
  • Communicates with the multidisciplinary care team about individual client’s needs and concerns.
  • Conducts field visits as necessary to provide support and to assist with overcoming barriers.
  • Participates in all administrative and staff development meetings.
  • Performs retention activities to assure successful transition to clinic.
  • Calls patients to remind them of scheduled appointments.
  • Works with multidisciplinary care team to address barriers that could prevent engagement in care, i.e., transportation, chemical dependency, housing.
  • Reminds patients to bring requested and/or other necessary documentation for medical visits and supportive services.
  • Referrals to support services as needed.
  • Provides encouragement for the patient to remain in treatment.
  • Participates in pre-clinic to assure on-going communication.
  • Provides health literacy to all patients to assure smooth navigation through the HIV Care System.
  • Provides accurate and timely weekly/monthly reports of HIV/HCV screening activities in the clinics and CHS.
  • Collects and enters data on routine testing daily.
  • Present project findings to stakeholders.
  • Assist in preparation and presentation of project at local and national meetings.
  • Other duties as assigned.


GED or high school diploma required. A minimum of one year experience in the HIV field required. Bilingual preferred (Spanish-English). Two-three years working in an out-patient setting, experience with the incarcerated, hepatitis C positive populations preferred.  Performs as a team player and demonstrates ability to work independently and on a multicultural, multidisciplinary team. Strong communication (oral and written) skills, organizational, interpersonal and problem-solving skills required.  Must have excellent interpersonal and organizational skills. Knowledge of HIV/HCV treatment and prevention plus.  Moderate computer skills. Ability to work with culturally, racially and ethnically diverse clients and staff. Valid driver’s license and car insurance required. Flexibility to work evening and/or weekend hours as needed.

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