Website Hektoen Institute LLC
The position of the COVID-19 Contact Tracer is a key position in the response to contain the spread of COVID-19, as a part of the CCDPH COVID-19 Contact Tracing Initiative. The primary goal of contact tracing is to interrupt the ongoing transmission of a disease and reduce the spread of infection. This position will contact individuals who have been exposed to COVID-19, educate them on the need to self-quarantine, refer them to Contact Tracing team members for needed services, maintains ongoing communication with them for up to fourteen days from last exposure, and supports linkage to care if they test positive. This position is temporary in nature and will last for 6 months.
- Works in collaboration with the Team Lead/Case Investigator.
- Calls contacts of newly diagnosed cases and performs follow up contacts to support tracing obligations. This may require home visits with the contacts.
- Follows a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.
- Collects and records demographic information, symptoms, and needs into the web-based data system with accuracy.
- Provides contacts with approved, pre-drafted information about isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Care Resource Coordinator for social resources.
- Communicates with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
- Maintains daily contact with the Case Investigator.
- Participates in on-going technical and professional development trainings to strengthen skills throughout the project period to enhance effectiveness.
- Completes any other relevant documentation for the initiative to assess individual, program components or initiative needs and progress.
- Handles and maintains confidential information with discretion and professionalism and completes HIPAA training requirement.
- Performs other duties as assigned.
Reports to the Case Investigator
- Bilingual, written and spoken (Spanish, Polish, Arabic, Gujarati, Tagalog, Russian, Hindi/Urdu)
- High School Diploma or GED
- Basic computer skills and experience including data entry
- Must wear personal protective equipment as required
- Familiar with the geographical region in order to perform contract tracing in suburban Cook County
- Must be able to work flexible hours outside of a usual day shift schedule that may include evenings and weekends
- Position may require moderate travel for which the employee must have a valid driver’s license/insured vehicle or other equivalent means of transportation for work
Experience working in healthcare or public health initiatives
Knowledge, Skills, Abilities and Other Characteristics
- Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
- Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
- Excellent organizational skills with attention to detail, accuracy and precision
- Skill and ability to use computer equipment, software programs, and perform data entry. Ability to maintain a professional demeanor and composure when challenged
- Ability to work independently and exercise sound judgment
- Ability to show empathy to distressed individuals and assist with identifying solutions to problems identified
Physical and Environmental Demands
This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.
Employment with Hektoen Institute is considered “Conditional” upon passing a Criminal Background Check and a Drug Test.
Hektoen Institute is an Equal Opportunity Employer.